Terms and Conditions
By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below.
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- Production lead times are calculated from the date of receipt of your signed order acknowledgement and deposit payment. Lead times can change on a daily basis dependent upon our order book.
- It is the customer’s sole responsibility to provide us with a site survey plan including a plan of all routes of pipes, wires, conduits etc on the customer’s property. If the customer fails to provide plans by the agreed date, we will not be liable for any loss or damage perceived to have arisen as a result of our actions. The customer agrees to indemnify us against any claims made against us.
- If, having agreed an installation start date, our operatives are unable to commence work on the agreed day due to the site not being prepared as specified, poor or inadequate access for machinery, delays caused by other trades or delays outside our responsibility, we reserve the right to levy a wasted day charge of £550 per installation team per day.
- We will not be liable or responsible to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure event). A Force Majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control.
- All Hideout House Company Ltd products (excluding Hideout House accessories) carry a one-year guarantee against faulty materials and workmanship and a 10 year guarantee against timber rot and decay. However, timber will continue to adapt to atmospheric conditions and it is perfectly natural that some cracks, shakes and knots will occur. The timber will change colour over time and may also contain knots and knot holes. These do not affect the structural strength of the timber and are not, therefore, covered under the terms of this warranty. Damage due to vandalism, abuse, Acts of God, severe weather conditions, lack of care, misuse of equipment, abnormal usage and unauthorized third parties is also not warranted. This warranty will be made null and void if the proper maintenance schedules have not been adhered to. Products manufactured out of recycled plastic carry the same guarantees.
For any safety surfacing, Hideout House Company offer a standard 12 month guarantee against defective workmanship and materials. Provided the defect falls within the terms of the guarantee, we will undertake such remedial works as per the above schedule and as necessary and justifiable to correct the defect. The limit of our guarantee is the cost of such remedial works and no claim for any consequential loss or damages will be considered. The surface must be properly maintained as per our maintenance schedule. Should you require a copy of this please contact the office in writing. The guarantee is only valid if full payment of the surface is received within 30 days of installation or the agreed terms of our quotation. Exclusions: Vandalism, misuse or accidental damage; Damage by mechanical machinery; Colour fading from ultra-violet light; Colour fading through erosion & excessive wear; fair wear and tear; shrinkage; damage caused from solvents, oil based or petroleum chemicals; Black carbon release & colour release on EPDM rubber; Damage caused through flooding or insufficient drainage provision to the area. Claims must be made in writing to the below address, summarising the details of the claim along with our original invoice number and any Relevant copies of your maintenance schedule and some photographs.
6. Hideout House Company Ltd reserve the right to change product specification without notice.
7. The products shall be at your risk from the time of delivery and/or installation.
8. Goods supplied by the company to the purchaser shall remain the sole and absolute property of the company as legal and equitable owner until such time as the purchaser shall have paid the full price of the goods set in the invoice. The company reserves the right to enter any of the purchaser’s premises for the purposes of searching for, examining, marking or removing any goods which have been supplied by the company but which have not been paid for.
9. Deposits paid are non-refundable.
10. Payment terms are strictly 15 days from the date of the invoice unless otherwise specified on your Order Acknowledgement. The Hideout House Company reserves the right to enforce the Late Payment of Commercial Debts (Interest) Act 1998 and its subsequent amendments, and retains the right to levy additional charges at its discretion if terms are exceeded. Where special discount terms are quoted, the terms must be strictly adhered to. The Hideout House Company has the right to refuse a credit account for any customer it sees as a potential risk.
11. Orders placed through third party contractors will require full payment prior to installation.
12. Where digging in of play/garden equipment is required and, whilst we take care to ensure that minimum damage is caused, we are not responsible for any reinstatement unless otherwise specified.
13. For planters or any ground based equipment we recommend a damp proof course if the product is to be on grass/soil, or better still – a series of level flagstones.
14. It is the customer’s responsibility to ensure no planning consent is required for any equipment or buildings, prior to installation. The customer warrants that any necessary consents have been applied for and granted. The customer accepts liability for the cost of any hire, delivery or materials and labour incurred where any installation is caused to be abandoned or delayed due to lack of planning or other consents.
15. We reserve the right, at any time, to increase the price of our goods and/or services in the event of any variation in the cost to ourselves in supplying the same, or any part thereof, caused by any reason whatsoever beyond our control.
16. Errors and Omissions excepted “E&OE”.
17. Except where indicated, our prices do not include for delivery and installation on the UK mainland unless otherwise stated. Pieces of equipment that require non-standard in-ground fixing may carry an additional charge. Please enquire for a quote for delivery or delivery and installation.
18. Order changes and cancellations. All products are manufactured by the Hideout House Company Ltd specifically for your order. The Hideout House Company will be deemed to have accepted the customer’s order when a written order acknowledgement has been written and signed. As a result of this, no order which has been accepted by us may be cancelled by you except with our written agreement and on terms that you shall indemnify us in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us as a result of cancellation.
Our order cancellation policy is as follows:- If the goods are not procured/manufactured cancellation will be charged at 0% of the ex VAT order value. If raw materials for the goods have been procured but the goods have not been manufactured cancellation will be charged at 40% of the ex-VAT order value. If the goods have been manufactured but not yet dispatched cancellation will be charged at 80% of the ex VAT order value.
If the goods have been dispatched cancellation will be charged at 100% of the ex VAT order value.
19. Hideout House Company Ltd maintains its prices to be competitive. Hideout House Company aims to be open and honest; we will not set high prices in order to set up a lower artificial “Sale” price at a later date. Please note that we are based in the UK and our site shows all prices exclusive of VAT at the current rate.
20. All website design, text, graphics, the selection and arrangement thereof and all software complications, underlying source code, software (including applets) and all other material on this website are the copyright of Hideout House Company Ltd and its affliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this web site, including reproduction for purposes other than those noted above, modification, distribution, or re publication without the prior written permission of HideOut House Company Ltd is strictly prohibited.
21. Where the Hideout House Company is asked to manufacture or supply Goods to the customer’s own specification, Hideout House Company will not be held responsible for any non-compliance to the relative standards for those Goods and is not responsible for the actual suitability of those Goods for the purpose being used.
22. Copyright in all drawings or tracings prepared by the Hideout House Company are the Company’s property and copyright and must be regarded as confidential. Such drawings or tracings must not be published or disclosed under any circumstances without the Company’s permission in writing.
23. It is the customer’s responsibility to cordon off or fence in any working area on site if so required but a quote can be obtained for the hiring of Heras security fencing or other suitable barricade.
Disclaimer
To the fullest extent permitted at law, Hideout House Company Ltd is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, HideOut House Company Ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on the Web site, to the fullest extent permitted at law, neither HideOut House Company Ltd nor any of its affiliates, directors, partners, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct or indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties. For the avoidance of doubt, HideOut House Company Ltd does not limit its liability for death or personal injury to the extent only that arises as a result of the negligence of HideOut House Company Ltd, its affiliates, directors, employees or other representatives.
Contact us: If you have any queries relating to your order, please contact us at info@hideouthouse.com and we will aim to contact you within three working days.
The Hideout House Company Ltd, Corner House Studios, Main Street, Southwick, Northants PE8 5BL
Tel: 01832 275902 E-mail: info@hideouthouse.com Web: www.hideouthouse.com